After Sales Support & Aftercare
At Gough Engineering, our commitment to customer satisfaction extends well beyond the initial purchase of your machinery. We understand the importance of maintenance engineering to ensure your production lines stay operational around the clock.
A focus on customer care, not just repairs
We don’t just show up when something is broken. Our goal is to support your business by preventing issues before they occur. Through our customer care health visits, we offer post-sales maintenance assessments free of charge.
By focusing on proactive maintenance engineering, we help our customers avoid the common pitfalls of based maintenance, where issues are only addressed after they occur. We believe in maintaining your equipment before problems arise, which is why we prioritise predictive maintenance and regular check-ups.
Quick and efficient support
When you need support, Gough Engineering is here to help. Our fast response times and easy-to-use support system make it simple for customers to get the help they need. We offer multiple channels for support, including:
- Direct contact with our service manager: Reach us by phone or email for immediate assistance.
- Scheduled maintenance plans: We’ll work with you to create a maintenance schedule that fits your production cycle, ensuring minimal disruption to your operations.
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Long-term support
Gough Engineering is committed to building long-lasting relationships with our customers and we offer warranties on all our products.
Due to the longevity of our machines, the spare parts supplied by Gough Engineering ensure you continue excellent operational performance. We design and manufacture all our equipment as industrial, heavy-duty, and know the machines will survive continual batch processing or even continuous production 24/7. Gough have always maintained their heavy-duty designs and know, compared to the competition, our machines will provide decades of excellent service.
