Scroll to discover
Comprehensive after-sales services
Our after-sales support goes beyond simple repairs, it’s about maintaining the optimal performance of your machinery through proactive services.
Preventative maintenance
Prevention is better than cure, especially when it comes to your production line. Rather than waiting for an issue to appear, we offer customer care health visits on a no-fee basis for existing customers.
These proactive checks are designed to identify any early warning signs and address them before they turn into major issues that could disrupt your operations. This could include lubrication of the machinery, assessing any wear, looking at performance and machine running time, spillage and noise.
Emergency repairs
Despite the best preventative measures, unexpected issues can still occur. When they do, we offer fast, reliable support to get your equipment back in operation quickly. Whether it’s a minor malfunction or a critical breakdown, our engineers will be on-site in the UK promptly to resolve the issue.
We understand that delays in machine maintenance can lead to significant production losses. That’s why we keep a large stock of essential spare parts, allowing us to replace components quickly.
For example, if a bucket in an elevator system breaks, it can cause significant production stoppages. Our team ensures that parts like these are replaced very quickly.
Our broad stock of spare parts
With over 10,000+ projects supplied currently in operation, we know how crucial it is to have the right parts at the right time. Our spares and service manager oversees a comprehensive inventory of parts for various types of equipment and machinery.
Whether it’s a replacement part for a mechanical engineering system or specialised components for specific models, we’ve got you covered for:
Sieve and screen separator parts
We supply spare parts for our sieves, screens and separators, including replacement meshes, motor components, and more, to ensure your separation equipment remains in top condition
Bucket elevator parts
Our stock includes buckets, chains, sprockets and belts for bucket elevators, ensuring that your conveying systems remain operational and efficient
Sieve re-meshing services
We offer a professional re-meshing service for sieves, providing new mesh to keep your screening equipment effective without needing to replace the entire unit
Floveyor parts
We provide a wide range of replacement parts for Floveyor aero-mechanical conveyors, from ropes to discs, helping you maintain efficient and reliable product conveyance.
A focus on customer care, not just repairs
We don’t just show up when something is broken. Our goal is to support your business by preventing issues before they occur. Through our customer care health visits, we offer post-sales maintenance assessments free of charge.
By focusing on proactive maintenance engineering, we help our customers avoid the common pitfalls of based maintenance, where issues are only addressed after they occur. We believe in maintaining your equipment before problems arise, which is why we prioritise predictive maintenance and regular check-ups.
Quick and efficient support
When you need support, Gough Engineering is here to help. Our fast response times and easy-to-use support system make it simple for customers to get the help they need. We offer multiple channels for support, including:
- Direct contact with our service manager: Reach us by phone or email for immediate assistance.
- Scheduled maintenance plans: We’ll work with you to create a maintenance schedule that fits your production cycle, ensuring minimal disruption to your operations.
Long-term support
Gough Engineering is committed to building long-lasting relationships with our customers and we offer warranties on all our products.
Due to the longevity of our machines, the spare parts supplied by Gough Engineering ensure you continue excellent operational performance. We design and manufacture all our equipment as industrial, heavy-duty, and know the machines will survive continual batch processing or even continuous production 24/7. Gough have always maintained their heavy-duty designs and know, compared to the competition, our machines will provide decades of excellent service.