The Role

• Reporting to the Managing Director, you will work closely with our existing team members to ensure the smooth operation of the Gough Engineering office.
• You will be the first point of contact for any customers, guests or visitors, both in person or by telephone.
• Perform general office administration and support as is required.
• Ensuring office records are kept to the highest standard, including Health and Safety administration, HR and training records and liaising with the North Staffordshire Engineering Group (NSEG).
• Managing the renewal of yearly contracts for office services.
• Keeping the Quality Assurance Manual and undertaking any necessary revisions, ensuring that the correct procedures are followed and maintaining the ISO9001 internal system.
• Management of the import and export procedures, completing the required European documentation and liaising with shipping providers to ensure smooth transportation of machinery to our customers.
• Supporting the Sales Team by raising quotations and creating customers, purchase orders and invoices in SAGE and on our CRM system when required.
• Fostering a team atmosphere within the office to ensure productivity, eliminating unnecessary disruption and escalating any problems or suggestions to the Directors, if needed.
• Reporting to directors as required, including office costs, team updates, holiday management etc.
• Working in alignment with directors to arrange recruitment, you will be responsible for interview arrangements, reference requests and follow-up, right to work checks etc.
• To support effective onboarding and induction, training and team development (liaising with relevant suppliers as required)
• Identifying any opportunities for process or system improvements and workplace efficiencies

The Successful Applicant

• You will have a minimum of two years’ experience in office administration.
• You will be a people person, always displaying a friendly yet professional manner, whether in person or on the telephone.
• You will be an excellent communicator, confident in working with and managing people from a variety of backgrounds and in an array of roles.
• You will be a confident written communicator, comfortable in writing letters and taking dictation.
• You will be proficient in the use of Microsoft Word and Microsoft Excel, any qualifications or initiative displayed in this area would be looked upon extremely favourably.
• Familiarity with SAGE would be beneficial.

The Benefits

• A competitive salary is available for the successful applicant, depending on experience.
• 33 days holiday (including bank holidays).
• Flexi-time is available, choose your start time to suit you.
• 3.00pm finish on Fridays.
• Company pension.
• Death in service cover.
• Opportunities for job growth and skill development.
• Chance to be part of a friendly, close-knit team.

Working hours: 36-hour week, Monday to Friday

Salary: Negotiable, depending on experience

All CV’s to be sent to rcharding@goughengineering.com